A simple solution to manage Exchange and Return requests
Manage return and exchange requests in one place, encourage exchanges and save lost sales by offering different refund options.
Trusted by Shopify brands worldwide
Take control over every detail of the
exchange and return experience
Everything you need to manage returns efficiently, retain more revenue, and keep customers happy.
Flexible Exchange Options
Offer free exchanges or fully refund & charge the customer for the new order — it's up to you!
Customizable Returns
Flexible refunds: auto-calculate or customize refunds from returned items.
Seamless Restocking
Flexible inventory restock by choosing products & selecting inventory locations.
Stay on-brand
Fully customizable returns portal to match your brand look, feel and voice — in any language!
Smart Return Rules
Save time by setting up rules to highlight returns that are in breach of your policies.
Accounting Friendly
Exchanges are created within the original order — no more $0 orders that mess up your reporting.
Simple workflow, powerful results
From customer request to resolution — managed entirely inside Shopify with zero complexity.
Built for every part of your returns workflow
Interact with live demos of each feature — from the customer portal to your admin dashboard.
What your customers see — a self-service portal that guides them through the entire return process.
Enter your order details to get started.
Options for merchants of all sizes
Start free, upgrade as you grow. No hidden fees, cancel anytime through Shopify billing.
Perfect for small stores getting started with returns
- 10 returns or exchanges per month
- Admin Request Manager
- Same Order Exchanges (new fulfillment)
- New Order Exchanges
- Return tracking
- Email notifications
For growing stores that want full self-service returns
- Everything in Starter
- Shopper-Facing Returns Portal
- Unlimited returns and exchanges
- Refunds or Store Credit options
- Remove Exchange It Branding
- Return Rules (time, country, product)
For high-volume stores needing advanced automation
- Everything in Standard
- Data Export
- Shipping Integration (Shippo)
- Post-return Upselling
- Multi-language Options
- Custom Domain For Email Notifications
All plans billed through Shopify. Cancel anytime. No contracts.
Loved by Shopify merchants
“Best returns app I have found! I tried 3 others but they were all more expensive and did not have the features I needed to match my needs. The support team is responsive, helpful, and professional. Highly recommend for any Shopify store.”
“This app has been a lifesaver for our small business! The interface is intuitive, the support team is incredibly responsive (they responded in minutes!), and the app has worked seamlessly with our store. 10/10 recommend.”
“Exchange It has been an amazing addition to our store! The platform is intuitive, making it easy for our team to manage returns and exchanges efficiently. Our customers love the seamless experience.”
“Simple, clean, easy to set up and use. The customizable portal integrates seamlessly with our brand. Customers can manage returns without needing to email us — huge time saver for our team.”
“The accounting-friendly exchanges are a game changer. Exchanges are created within the original order so there are no $0 orders messing up our reports. Everything stays clean.”
“The return rules feature saves us hours every week. We automatically flag requests that fall outside our 30-day window without manually reviewing every single one.”
Common questions
Ready to simplify your returns?
Join hundreds of Shopify merchants who've replaced manual return workflows with Exchange It. Start free, upgrade when you're ready.
No credit card required · Starter plan always free · Cancel anytime
Get in touch
Have a question? Reach out and one of our team members will get back to you shortly.
We typically respond within one business day.