There are two simple methods to create an exchange order or restock products. Method 1, enter the order number on the Exchange It homepage to look up a specific order. Method 2, open the order details page in the Shopify back-end, select “More actions”, then press “Exchange with Exchange It”.

An uneven exchange is when a customer wishes to change a product for another product of a different value. This could be more expensive, requiring an additional payment from the customer or it could be cheaper, requiring a refund from the store.

It’s super simple to create a refund, when selecting the products for restocking in the original order under this section is a checkbox labelled “Refund the Customer for any of these items”. Select this to open the refund options.

When the correct refund amount had been achieved, head to the bottom of the page and press “Place Exchange Order”. This will send an email to the customer with details of the refund.

If the customer is requesting additional items and further payment is due, the app can create a payment invoice for the exchange order. This will send the customer an email with a link to pay through the store checkout flow.

To create this, select the checkbox labelled “Charge the customer for these items” after selecting the products for the exchange order. This will open the options for creating a charge.