Manage return and exchange requests in one place, encourage exchanges and save lost sales by offering different refund options.
Manage return and exchange requests in one place, encourage exchanges and save lost sales by offering different refund options.
Offer free exchanges or fully refund & charge the customer for the new order - it’s up to you!
The app is fully functional for your team members with restricted Shopify account permissions.
We always take users’ feedback into consideration when adding new features. So, message the team!
Setup third-party integrations with our custom notes and tags auto applied to the original & exchange orders.
Answers to questions you might have about ExchangeIt.
Exchange It is a Shopify App that is designed to help you process returns quickly and easily! There’s no need to keep any separate lists or open new accounts, all orders a managed within the Shopify system.
Easy, just install it from the Shopify App Store. Try it free for 7 days!
An even exchange is when a customer wishes to return a product and change it for another product of equal value. The most common example is a change in the size or colour of a particular item. E.g. Small T-shirt exchanged for a Medium T-shirt.In this case, the app can create a new order for the customer with zero value so no further charges or refunds are required.
The Returns Manager is made of two parts:
+ The Returns Portal, directly available on your store, where your customer will request returns.
+ The Returns Dashboard, available to you on Shopify admin, where you’ll either decline or approve and resolve the requests